APG SUPPORT FAQ

Welcome to the APG Support Frequently Asked Questions Page.

Improved security
Improved, better looking, and more flexible web site
Improved shopping cart with better support for workshops, online events, and call for entries.
Improved member management system
Easier administration for the APG staff

Only name, email, address, phone, member level and membership expiration date was transferred to the new systems
No passwords were transferred (as our old site did not have passwords)
No credit card information was transferred (as we do not have your credit card info)

We will send you an email with you new login name later this week. Stay on the lookout and check your spam folder if you have not received it by July 6, 2021
You will be asked to create a new password and told how in the email.
Members can login here

You can easily join an event you have purchased or upload images to a call for entry from within your member area
You can see your purchases.
You can easily check your membership status.
We have more exciting future plans for this feature!

No, APG will not store your credit card info
Your credit card information will be encrypted, processed and stored in Stripe, our payment provider who also processes cards for Amazon, Wayfair, Instacart, Peleton, Lyft, Google and more. Stripe is the same system APG has used to process credit card for the past 5 years.

I have just purchased a Call For Entry, but I get an error message saying I cannot upload my photography.

This typically occurs when the Call For Entry required you to be an APG Member and you are not a member in our system.

If you are not a member, you can become a member here .

If you were a member and your membership expired, you can renew your membership here .

If you think you are a member, not not sure, please contact support by sending an email to support@AtlantaPhotographGroup.org

To resize an image in Photoshop:

Open your image in Photoshop.
Go to “Image”, located in the navigation menu at the top of the window
Select “Image Size”
A new window will open
To maintain the proportions of your image, click the box next to “Constrain Proportions”
Under “Document Size”
Select “pixels” for the unit of measurement or the unit of measure you want.
Input the width or height you desire, if the ‘lock’ is on, when you choose one size the other will change automatically
Click “OK”
Choose – File > Save As – rename the file, so the resize image does NOT overwrite/replace your original image

To resize an image in Lightroom:

You can Rename the files at this time also – see the rename section
File Settings – choose
Image Format: jpeg, Quality: 80-100 quality, Color Space: sRGB,

Image Sizing – choose

Resize to fit: Long Edge (do not check, don’t enlarge,
2100 pixels (choose this),
Resolution: 300, pixels per inch.
When you choose the long edge and a size the other will change automatically
Note: the resolution doesn’t matter if you are choosing a specific pixels size, if you choose inches or centimeters, you must set a resolution (300ppi for print; 100ppi for screen)

Output sizing
Sharpen for: screen
Note: I always choose this for entries that will be viewed on screen.
MetaData
Include: all metadata
Watermark – do not include a watermark on your entries, we want the entries to be anonymous for the jurors

Optional – if you would like to save these settings for future use — go to the left side, under presets, choose Add, and name the preset – this will save all of the settings you just created and can be used for future exports

Click “Export”
Go to the file folder where you exported these images to check that all of the images you wanted were exported, renamed/if chosen, and resized.

Former members and non-members user accounts have not been transferred as many had old or incorrect account information
Should you choose to rejoin APG, you can join here
If you choose to purchase an item in our online store or participate in a future event, you will be asked to create a new account. This will allow us to make the purchase, call for entry, and renewal process more seamless and you will not need to enter the same information again and again, simplifying these processes and making them much easier.

First, as a reminder, our support team is an all-volunteer team, so please be understanding that support may not be immediately available
You can contact support by sending an email to support@AtlantaPhotographGroup.org